Frequently Asked Questions
Welcome to the Orellis FAQ page! Here you’ll find answers to common questions about eczema, our products, and how to achieve gentle, natural relief. If you can’t find what you’re looking for, please don’t hesitate to contact us.
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Understanding Eczema
What is eczema?
Eczema (also known as atopic dermatitis) is a common, non-contagious skin condition that causes dry, itchy, and inflamed skin. It results from a combination of genetic factors (a compromised skin barrier) and environmental triggers.
Is eczema contagious?
No, not at all. You cannot catch eczema from someone else, and you cannot give it to anyone. It is an inflammatory condition, not an infection.
Can eczema be cured?
Currently, there is no cure for eczema. However, it can be managed effectively with a consistent, gentle skincare routine, trigger management, and the right products. Many people find their symptoms improve significantly or go into remission for long periods.
What causes eczema flare-ups?
Common triggers include harsh soaps and detergents, fragrances, stress, weather changes (especially dry winter air), certain fabrics like wool, sweat, and allergens like dust mites or pollen. Every person's triggers are unique, so it can be helpful to keep a journal to identify yours.
What’s the difference between eczema and psoriasis?
While both cause red, itchy skin, they are different conditions. Eczema is often linked to a compromised skin barrier and appears in flexural areas (like behind the knees). Psoriasis is an autoimmune disease that causes thick, silvery plaques on extensor surfaces (like the elbows).
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About Orellis Products
What are the key ingredients in Orellis cream?
Our formula is centered around Health Canada-approved, natural ingredients known for their soothing properties: Organic Colloidal Oatmeal, Calendula Officinalis, Propolis, and Shea Butter. It is completely steroid-free.
Is Orellis safe for babies and children?
Yes. Orellis is Health Canada approved (NPN 80115722) and was specifically formulated to be gentle enough for the delicate skin of babies, children, and adults. It is a safe, steroid-free option for the whole family.
How long does it take to see results?
While some users feel immediate soothing relief from itching, visible improvement in redness and texture typically takes several days to a few weeks of consistent use. Natural ingredients work by healing the skin barrier, which takes time. Consistency is key!
Is Orellis greasy or sticky?
No. We formulated Orellis to be a rich, nourishing cream that absorbs beautifully into the skin without leaving a greasy or sticky residue, so you can get dressed comfortably after applying.
Is the product tested on animals?
Never. Orellis is a cruelty-free brand. We do not test our products on animals.
Where is Orellis made?
Orellis is proudly made in Canada.
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Treatment & Care
How often should I apply Orellis cream?
For best results, apply a liberal amount to affected areas at least twice daily. It is especially effective after a lukewarm bath or shower to lock in moisture. You can apply it more often during a flare-up or whenever the skin feels dry or itchy.
Can I use Orellis with a prescription steroid cream?
Many users incorporate Orellis into their routine alongside prescription treatments. You can use your steroid cream for acute flare-ups as prescribed by your doctor, and use Orellis for daily maintenance to keep the skin barrier healthy and hydrated. Always consult your doctor for personalized advice.
What kind of soap or cleanser should I use?
Choose a gentle, fragrance-free, soap-free cleanser. Avoid harsh soaps, bubble baths, and products with sulfates (SLS), as these can strip the skin of its natural oils and worsen eczema.
Does diet affect eczema?
For some people, yes. Common inflammatory foods like dairy, gluten, and sugar can be potential triggers. An anti-inflammatory diet rich in omega-3s (like salmon), fruits, and vegetables may be helpful. Consider keeping a food diary to see if any foods correlate with your flare-ups.
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Ordering & Shipping
Where can I buy Orellis products?
Orellis is available for purchase directly from our website, www.orellis.com, and in over 1,000 retail locations across Canada. Visit our Store Locator page to find a retailer near you.
Do you ship outside of Canada?
Currently, we primarily ship within Canada. We are working on expanding our shipping to the United States and other international destinations. Please sign up for our newsletter to be notified when international shipping becomes available.
What is your return policy?
We believe in our product because it works. If you are not satisfied with your purchase, please contact our customer support team at info@orellis.com within 30 days of receipt for assistance.